FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about orders, delivery, returns, and more.
Orders & Payments
Q: How do I place an order?
A: Browse products, select your size, and click “Buy Now” or contact us via WhatsApp to place your order.
Q: What payment methods do you accept?
A: We accept UPI, Debit/Credit Cards, and other secure online payment methods.
Q: Will I receive an order confirmation?
A: Yes, you will receive confirmation via WhatsApp or email after placing your order.
Shipping & Delivery
Q: How long does delivery take?
A: Delhi NCR: 1–2 days
Other locations: 3–5 business days.
Q: Do you offer free delivery?
A: Delivery charges may vary depending on location and offers.
Q: How can I track my order?
A: You can track your order from our Track Order page or by contacting us on WhatsApp.
Returns & Exchange
Q: Can I exchange my product?
A: Yes, we offer easy size exchange if the size doesn’t fit.
Q: How do I request an exchange?
A: Contact us on WhatsApp with your order details, and our team will assist you.
Q: Is there any return policy?
A: Please refer to our Return & Exchange Policy page for full details.
Products & Size
Q: How do I choose the right size?
A: Check our Size Guide page for accurate measurements.
Q: Are the products original?
A: We ensure high-quality products and customer satisfaction with every order.
Q: Are your shoes true to size?
A: Most sneakers are true to size. For wide feet, consider going one size up.
Contact & Support
Q: How can I contact support?
A:
📧 Email: support@olympusindia.org
📞 Phone/WhatsApp: +91 7042564211
Q: What are your working hours?
A: 11 AM – 9 PM (All Days)